WORK on Chantell Fuller's Glenmore Park home stopped, leaving her and partner Bradley Goodwin with an incomplete house, seven months behind schedule.
The unfinished house stands in Glenmore Ridge Drive.
"In June last year we were told we'd be in our home by that Christmas," Miss Fuller said.
"Our slab was laid even before these two houses either side of us.
"But the other two have already been built and people have been living there for about four months."
She said they repeatedly contacted the building company, Complete New Homes, but no one could tell them what the problem was or when building would start again.
Mr Goodwin called the company on July 19 and was told to call back.
"Bradley did but they never returned his calls until July 23," Miss Fuller said.
She said they later emailed the company on two occasions, without response.
On August 2 they visited Complete New Homes' office, phoned it again three days after that and contacted the office again on August 8.
But she said apart from one conversation confirming receipt of their legal advice, there were no return phone calls or emails.
She said while they waited for a resolution they still had to meet home-loan repayments of about $1650 per month, pay council rates on their land and pay rent for their current accommodation.
"We bought $8000 worth of goods for the house, too, but the warranties on our heater and washing machine have already expired," she said.
Mr Goodwin said all these added expenses made it more difficult and their dream had turned into a nightmare.
"It's not fair," he said. "We're only trying to get ahead in life. This is supposed to be a dream start but instead it's a punch in the guts."
The Star contacted Complete New Homes for a comment but got no response and we have since learnt that the company has gone into liquidation.